Privacy Policy

We collect several types of information in connection with the services we provide:

• Information you provide. Name, shipping and billing address, email address, phone number, payment information, and any details you submit through our quote requests, contact forms, or account registration.
• Order and transaction data. Products purchased, order history, subscription and filter-replacement schedules, and customer-service communications.
• Automatically collected data. IP address, device and browser type, operating system, referring URLs, pages viewed, and other usage data gathered through cookies and similar technologies.
• Marketing and analytics data. Information collected via third-party tools such as Google Tag Manager, Google Analytics, and advertising platforms to help us understand and improve our services.

We use the information we collect to:

• Process, fulfill, and ship your orders and manage filter subscriptions.
• Provide customer support and respond to your inquiries and quote requests.
• Send transactional messages, order updates, and, where permitted, marketing communications.
• Personalize your experience and improve our website, products, and services.
• Detect, prevent, and address fraud, security, and technical issues.
• Comply with legal obligations and enforce our terms and policies.

We use cookies, pixels, and similar technologies to operate our website, remember your preferences, analyze traffic, and support advertising. You can control cookies through your browser settings, and you can manage advertising and cross-context behavioral advertising preferences at any time through our Your Privacy Choices page. We honor recognized opt-out signals, including Global Privacy Control (GPC).

We may share your information with:

• Service providers who perform functions on our behalf, such as payment processing, shipping, hosting, email delivery, and analytics.
• Advertising and analytics partners such as Meta and Google. Certain uses of these technologies may constitute a “sale” or “sharing” of personal information under applicable privacy laws.
• Legal and safety recipients when required to comply with the law, respond to legal process, or protect our rights, users, or the public.
• Business transfers, in connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information in exchange for money.

If you provide your mobile phone number and expressly opt in to receive text messages from WaterGnome, we may send you marketing, promotional, customer service, and other messages you have agreed to receive. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance or contact us at hello@watergnome.com or 855-554-6663.

WaterGnome does not share, sell, rent, or provide mobile phone numbers, SMS opt-in information, or messaging consent to third parties or affiliates for their own marketing or promotional purposes. SMS consent is not transferred to third parties for marketing purposes. Service providers may process information on WaterGnome’s behalf when necessary to operate our services, but SMS opt-in information and consent are never shared with third parties for their own marketing or promotional purposes.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of the sale or sharing of personal information and targeted advertising. To exercise these rights, visit our Your Privacy Choices page or contact us using the details below. We will not discriminate against you for exercising your privacy rights.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure. We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: hello@watergnome.com
• Phone: 855-55-GNOME (855-554-6663)