Shipping & Delivery

Standard shipping is free on eligible WaterGnome orders shipped within the contiguous 48 United States.

Additional shipping charges may apply to Alaska, Hawaii, U.S. territories, or other locations requiring special freight arrangements. Please contact us before ordering if your delivery address falls outside the continental United States.

Orders are typically prepared for shipment within 1–3 business days after payment and order verification.

Larger whole-home systems may require additional preparation or handling before shipment. If there is an unexpected delay with your order, we will contact you using the email address or phone number provided at checkout.

Once your order has shipped, most deliveries arrive within approximately 3–7 business days, depending on your location, carrier availability, weather, and other circumstances outside of our control.

Delivery estimates are not guaranteed and may vary during holidays, severe weather, or periods of unusually high carrier volume.

Once your order ships, tracking information will be sent to the email address provided with your order.

Tracking information may take up to 24 hours to begin showing movement after the carrier receives the shipment.

You can also check your order status anytime on our Track Your Order page.

Whole-home filtration systems, water softeners, and combination systems are larger and heavier than standard parcel shipments and may arrive in multiple boxes.

Depending on the size of your order and the shipping carrier, some systems may be delivered using a freight carrier.

Please inspect all packages when they arrive and confirm that all boxes associated with your shipment have been received before scheduling installation whenever possible.

WaterGnome systems are designed to be professionally installed unless otherwise indicated.

Installation is not included with shipping unless specifically stated as part of your purchase.

We recommend waiting until your complete system has arrived and has been inspected before scheduling your plumber or installer. WaterGnome is not responsible for plumber fees, rescheduling charges, lost labor time, or other installation expenses resulting from carrier delays or incomplete deliveries.

Please inspect your shipment as soon as possible after delivery.

If your package arrives visibly damaged, take photographs of:

• The outside of the shipping box or packaging
• The shipping label
• Any damaged equipment or components
• The overall contents of the shipment

Contact WaterGnome as soon as possible after discovering shipping damage so we can help determine the appropriate next step.

Do not discard the original packaging or damaged components until your claim has been resolved.

Damage caused during shipping should be reported promptly. Damage occurring after delivery due to installation, misuse, improper handling, freezing, plumbing conditions, or other external causes is not considered shipping damage.

Some WaterGnome orders ship in multiple packages and those packages may arrive separately.

If your tracking information shows that all packages have been delivered but you believe something is missing, please contact us so we can review the shipment.

If a carrier marks a shipment as delivered but you cannot locate it, we may ask you to first check with household members, neighbors, your property manager, or the shipping carrier while we assist with the investigation.

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, contact WaterGnome immediately.

We will make every reasonable effort to update the address before shipment, but once an order has been transferred to the carrier, we cannot guarantee that an address change or delivery redirect will be possible.

Additional carrier charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Replacement filters and filter kits are shipped according to the order or Filter Program schedule associated with your WaterGnome system.

Customers enrolled in a WaterGnome Filter Program should keep their shipping address and payment information current to avoid interruptions in scheduled replacement-filter shipments.

Filter Program shipment frequency varies depending on the system and filtration configuration selected.

WaterGnome works with third-party shipping and freight carriers and cannot guarantee specific delivery dates.

We are not responsible for delays caused by circumstances outside of our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation delays, labor interruptions, incorrect addresses, or other unforeseen events.

We will, however, do our best to help resolve delivery problems when they occur.

If you have questions about an order, tracking information, missing shipment, or damaged delivery, please contact WaterGnome Customer Support and include your name and order number so we can assist you as quickly as possible.

• Email: hello@watergnome.com
• Phone: 855-55-GNOME (855-554-6663)

Better water. Smarter price. Delivered right to your door.